Customer Help

Our happiness team is always here to assist!


Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Get ready to transform your lifestyle with our curated range of sustainable products from top brands. And when you’re wondering how long it takes to receive your orders, we’ve got great news for you – our efficient shipping ensures you’ll have your eco-conscious goodies in your hands within just 30 days. Shop with us today and make a positive impact on the planet!


How do I create an account?

Just follow the checkout process to order your products. That would create your account.


How do I change my shipping address?

a. Navigate to the “My Account” or “Account Settings” section.

b. Look for the “Address” or “Shipping Information” option.

c. You can edit your existing shipping address or add a new one. Make the necessary changes.


How do I track the status of my order?

a. Navigate to the “Order History” or “My Orders” section.

b. You will see a list of your past orders. Click on the order you want to track.

c. You should be able to see the current status of your order and any available tracking information, if applicable. If tracking information is available, there should be a tracking number or link to the carrier’s website.


Will you keep my credit card information on file?

We prioritize your security, and for your protection, we do not store credit card information on our website. Your payment information is typically processed by a secure payment gateway, and we only retain the necessary order details to complete your purchase..


Do you charge sales tax?

Sales tax policies vary by location and are subject to change based on tax laws and regulations. Sales tax may be applied to your order if it is required by your shipping address or the laws governing our business. The applicable sales tax amount, if any, will be calculated and included in the final price during the checkout process.


Do you ship to my country?

We provide shipping services to a wide range of countries, but shipping destinations may vary. During the checkout process, you will be able to enter your shipping address, and the system will indicate whether we can ship to your specific location. If your country is not listed, it is possible that we do not currently offer shipping to that destination.


Will my items come in one package?

The packaging of your items may vary depending on the size, weight, and availability of the products you order. We aim to provide efficient and environmentally friendly packaging, which may include combining multiple items in a single package when feasible. However, in some cases, items may be shipped separately to ensure their safety during transit. You can usually find information about the packaging and shipment details in the order confirmation or shipping notification email.


If you need to swap an item

Returns and Exchanges

What is your returns policy?

Our returns policy is designed to ensure your satisfaction with eco-friendly products. If you’re not happy with your purchase, you can return it within 30 days of receiving it. We accept returns for items in their original condition and packaging. 


I received the wrong item

We apologize for the error. Please contact our customer support team immediately at support@micro2media.com. We will arrange for the correct item to be sent to you, and we will provide a prepaid shipping label for the return of the incorrect item.


My order arrived damaged

We’re sorry to hear that your order arrived damaged. Please contact our customer support team at support@micro2media.com within 30 days of receiving your order. We will assist you in resolving the issue, either by sending a replacement or processing a refund, depending on your preference.


Where should I mail my authorized return?

The address for authorized returns may vary depending on your location and the specific details of your return. Please contact our customer support team at support@micro2media.com to obtain the correct return address and instructions for your return.


How do I receive customer support?

For customer support, you can reach us through email at support@micro2media.com. Our dedicated support team is available 9am to 5am CET to assist you with any questions or concerns you may have.


What do I do if I entered an incorrect shipping address?

If you entered an incorrect shipping address, please contact our customer support team as soon as possible at support@micro2media.com. We’ll do our best to help you update the shipping information before your order is dispatched. However, we cannot guarantee changes if the order has already been shipped.


Can I change or cancel an order after I’ve submitted it?

To change or cancel an order, please contact our customer support team immediately at support@micro2media.com. We will do our best to assist you. Please note that order changes or cancellations may not be possible if the order has already been processed or shipped.


Can I pre-order an item that is sold out?

Yes, we offer the option to pre-order certain items that are currently out of stock. You can place a pre-order for these products OR contact us at shop@micro2media.com with the product reference numbers, and they will be shipped to you as soon as they become available. Pre-order availability and estimated delivery dates can be found on the product page for the specific item you are interested in.


Free Worldwide shipping

On orders dispatched and delivered within the same country.

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

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